Policy & Governance
As an affiliate of Everspring Industry (TWSE 2390), WorldTrend Security follows the governance standards of a listed group, with clearly defined and actively enforced policies across four areas: quality, information security, the environment, and employee relations.
The following is a summary of our principal policies. For full ESG performance, see our ESG & sustainability section.
Sustainability Policy
While pursuing profitability, we actively pursue sustainable development and embed it in our management guidelines and daily operations.
WorldTrend Security declares that, while pursuing profitability, it will also actively practise sustainable development and embed it in the company's management guidelines and operating activities, so as to give due regard to environmental protection, social justice and corporate governance, and to fulfil our corporate social responsibility.
Strengthen corporate governance
Transparent board operations, rigorous personal-data management, and ISO 27001 information security standards — writing trust into the company's base protocol.
Advance environmental protection
Practise environmental protection and comply with environmental regulations; reduce our footprint through low-carbon operations and digitalised workflows.
Contribute to the community
Deploy AEDs, promote CPR training, sponsor arts and cultural events, and support the Everspring Culture Foundation in caring for disadvantaged groups.
- We respect environmental policy
- We protect our green planet
- We comply with environmental law
- We encourage public-benefit activities
For full annual ESG results (concrete indicators across the E / S / G pillars), see our ESG & sustainability section.
Quality Policy
A quality management system established in accordance with ISO 9001:2015, with continuous optimisation of our service processes.
WorldTrend Security has always held itself to be a premium integrated security service provider, giving clients peace of mind and satisfaction through high-standard protection and a diverse range of security services. To deliver high-quality security services sustainably and reliably, we have established a quality management system in accordance with ISO 9001:2015 of the International Organization for Standardization. By continuously optimising our service delivery processes and eliminating the possibility of service defects, we maintain our clients' long-term trust in WorldTrend Security.
Visible Security
Client safety is the most important core of security services. We are committed to continuously improving the safety of every protected site, so that clients can see the quality of the protection WorldTrend provides.
All-Round Service
Security is a people-centred service industry. We are committed to meeting the full range of our clients' security needs, providing all-round, dedicated protection services.
Customer Satisfaction
Clients are the partners WorldTrend values most. At every point of contact with WorldTrend, your feedback becomes an important driver of continuous improvement in our service quality.
Information Security Management Policy
Certified to the ISO 27001 Information Security Management System, safeguarding the confidentiality, integrity and availability of data.
In order that the Company's ISMS (Information Security Management System) is thoroughly implemented, effectively operated, properly supervised and continuously maintained, and in order to protect the confidentiality, integrity and availability of the Company's critical information systems, this Information Security Management Policy is hereby promulgated. The purpose of this policy is to give all colleagues clear guiding principles in their daily work. All colleagues have a duty to participate actively in its implementation, so as to ensure the secure operation and maintenance of the Company's personnel, information systems, equipment and networks.
Implement information security, strengthen service quality
All colleagues shall thoroughly implement the ISMS. All information-related measures shall ensure the confidentiality, integrity and availability of business data, free from the risk of disclosure, damage or loss caused by external threats or improper internal management.
Reinforce security training, ensure business continuity
All colleagues shall be supervised in carrying out information security management work. Appropriate information security education and training shall be conducted continuously each year to establish the principle that "information security is everyone's responsibility" and to reduce information security risk.
Prepare emergency response, achieve rapid disaster recovery
Emergency response plans and disaster recovery plans shall be established for critical information assets and critical business operations, and drills of each emergency response procedure shall be carried out regularly to ensure the continuity of critical business operations.
Environmental Protection Policy
Targeting low-carbon operations, digitalised workflows and reduced consumable use.
WorldTrend Security has completed its greenhouse gas inventory for Scope 1 (fleet fuel) and Scope 2 (purchased electricity), practises environmental protection and complies with environmental regulations, minimising the environmental impact of our business operations. The Company's environmental policy follows these five principles:
For full annual results on the environmental pillar (Scope 1 + 2 emissions, fleet electrification, electricity intensity and other concrete indicators), see our ESG & sustainability section.
Anti-Harassment Policy
Complaint and handling mechanisms established under Taiwan's Act of Gender Equality in Employment and Sexual Harassment Prevention Act.
WorldTrend Security is committed to creating a workplace that is respectful, equal and safe. In accordance with Taiwan's Act of Gender Equality in Employment, the Sexual Harassment Prevention Act and related regulations, we have established measures for the prevention of, complaint against and disciplining of sexual harassment, and we hold regular gender-equality and harassment-prevention training for all colleagues.
- Explicit prohibition: sexual harassment, gender discrimination and workplace bullying in any form are prohibited.
- Complaint channel: a dedicated complaint window accepts both written and verbal complaints. The complainant's identity is kept strictly confidential and the Company shall not retaliate.
- Handling timeline: once a complaint is accepted, an investigation committee is convened in accordance with regulations, completing the investigation and responding within the statutory deadline.
- Discipline and remedy: substantiated cases are handled under the Company's reward-and-discipline rules; we assist victims in obtaining psychological counselling and any necessary legal support.
- Education and training: harassment-prevention training is held for all colleagues at least once a year and is a mandatory item in new-hire onboarding.
- Measures for the prevention, complaint, investigation and handling of sexual harassment (under the Sexual Harassment Prevention Act) (document in Traditional Chinese)
- Measures for the prevention of sexual harassment and rules on complaints and discipline (under the Act of Gender Equality in Employment) (document in Traditional Chinese)
- Act of Gender Equality in Employment — full text (document in Traditional Chinese)
- Sexual Harassment Prevention Act — full text (document in Traditional Chinese)
Human Rights Statement
A commitment to international human rights conventions and local labour law, safeguarding the fundamental rights of every employee.
To fulfil its corporate social responsibility and safeguard the fundamental human rights of all employees, WorldTrend Security endorses and undertakes to comply with international human rights conventions and the labour laws of the jurisdictions in which we operate, and hereby establishes this Human Rights Statement.
- No discrimination — no differential treatment in recruitment, hiring, pay, training or promotion on the basis of race, gender, age, religion, political position, sexual orientation, disability, or marital or family status.
- No child or forced labour — we do not employ workers below the legal working age, and we do not obtain labour through forced or involuntary means of any kind.
- Reasonable working hours and pay — we comply with the Labor Standards Act on working hours, rest days, overtime pay and minimum wage; base pay for our stationed guards is above the industry average.
- Occupational safety and health — we provide a safe working environment, necessary protective equipment and health checks, and maintain emergency response and occupational-accident reporting mechanisms.
- Freedom of association and collective bargaining — we respect colleagues' legal right to organise or join a union, to bargain collectively and to express their views.
- Privacy protection — we respect the privacy of colleagues' personal data and collect, process and use it in accordance with the Personal Data Protection Act.
- Complaint and remedy channels — colleagues may report any breach of this statement via the employee feedback channel, the harassment complaint channel, or the competent authority. The Company shall not retaliate.
Employee Feedback Channel
A channel for internal colleagues to raise views on company operations, the workplace environment, benefits and more.
We welcome all forms of feedback from our colleagues. All submissions are handled anonymously and protected, and are not disclosed externally without the sender's consent. Senior management takes colleague feedback extremely seriously and will carefully evaluate each submission and plan the follow-up action it warrants.
Looking for the full ESG report?
This page is a policy summary only. For the complete set of E (environment), S (social) and G (governance) indicators, annual progress and targets, see our ESG disclosures.